What Is Google Voice For Business And How To Use It

In the fast-changing, business requires constant innovation. Companies are tasked with the job of coming up with newer and better ideas than their competitors. This also means brands have to devise new ways to streamline their business processes and make their workflows more efficient so their teams can have the free time and capacity to innovate.

There are countless software and tools that help your team manage their workflows better and be more effective and efficient in their day-to-day jobs, one of them is Google Voice for Business. And of course, most of these make use of the wonder that is the internet. It goes without saying that the internet has revolutionized modern technology, including the ways businesses operate.

Google is an internet and digital technology giant. It’s everywhere and for a reason. Since its inception in 1998, Google has put out numerous tools and software that make our lives easier. Currently, Google has the biggest internet search engine in the world, a cloud computing software, smartphones, countless mobile applications, a highly effective SEO tool, virtual assistant devices, wearable tech, the list goes on.

Google voice for business

Source: Pixabay, Google

If you work within a company or have a business of your own, you probably use multiple Google tools on the job. Google Voice for business is a popular Google service used by businesses globally due to its wide range of impressive features and capabilities.

If you don’t already know what Google Voice is, here’s a quick breakdown of Google Voice and its most prominent features.

What is Google Voice?

Google Voice is a Voice over Internet Protocol (VoIP) service that enables users to make and receive work-related phone calls over the internet. Google Voice for business assigns you virtual phone numbers that can be used for your correspondence, phone calls, and messages!

google voice

Source: Google Voice

In this article, we will also look at some of the best Google Voice services and features that make it so compelling for businesses worldwide.

Google Voice: Best Features

These are our top picks for Google Voice’s best features.

● Calls within the US and to Canada are free.

Although Google Voice for business does not have a free plan for its business-friendly services, it does offer free calls within the US and Canada.

● A Virtual Phone Number

When you acquire Google Voice’s services, you’re assigned a virtual phone number. If you’re subscribed as a team to Google Voice for business purposes, you’ll be given multiple virtual phone numbers. These numbers can be used the same as you would a landline or cell phone number.

● Device-Friendly

Google Voice has web and mobile applications so you can make phone calls and send messages remotely. It doesn’t matter if you’re not at your workstation or laptop; you can conduct your correspondence through your portable device, be it a phone or tablet.

● Tracking Correspondence

Google Voice has features that enable users to record phone calls. Additionally, users can download their recorded phone calls.

● Voicemail

Google Voice offers voicemail services on the application. Users can receive and leave voicemail messages. Moreover, Google Voice also automatically transcribes voicemails.

● Multiple Virtual Phone Numbers

Google Voice allows you to have multiple virtual phone numbers with one main virtual phone number. You can customize the settings to forward calls and messages to the central virtual number from all your numbers. This is an excellent feature if you’re managing correspondence related to multiple different avenues and platforms.

● Filter Calls

Google Voice has an impressive AI that filters through spam and other unwanted calls. You can also block contacts on Google Voice.

● Multiplatform Integrations

The software allows you to make calls from other Google platforms such as Chrome Hangout Plugin or Gmail.

● Do Not Disturb

Google Voice enables you to set a ‘do not disturb mode’ on the application as you would on a smartphone. This will auto-reject calls if you’re busy.

● Group Calls

Google Voice has a handy voice conference feature so you can conduct group calls from your virtual phone numbers.

● Google Home Integration

You can also pair your Google Voice app with your Google Home device to make calls without lifting a finger!

Now that we’ve talked about some of Google Voice’s best features, let us talk a bit about the pricing and how you use the VoIP service.

Pricing

Here’s a quick breakdown of Google Voice for business pricing.

Personal Plan (Free)

Google Voice has a free plan for personal use. However, it does not have the full spectrum of features that Google Voice offers for Google Workspace. Personal plan users can still make calls, receive text messages, and get voicemail.

Google Voice For Google Workspace (Varied Pricing)

Google Voice has different subscription plans for multi-person use; these plans are ideally suited for business teams.

1. Google Voice Starter

Google Voice’s starter plan costs $10 per license. Every member of your team gets a separate Google Voice license. This plan supports a maximum of 10 users. 

2. Google Voice Standard

Google Voice Standard plan costs $20 per license. This plan supports unlimited users and more unique features. This plan is limited to domestic businesses with domestic users. This plan works great if you have a local brand and are thinking of using Google Voice app for business.

3. Google Voice Premier

Google Voice Premier plan costs $30 per license. The Premier plan supports unlimited users and is ideally suited for businesses with international offices. This plan is excellent if you’re using Google Voice for business.

How Does it Work?

Google Voice works on PCs, Laptops, Tablets, and Smartphones. When you get a Google Voice subscription, you can get assigned a new virtual phone number or use your existing number to port to the software.

You may have to follow some additional steps to set up Google Voice phone numbers on Google Workspace, but the process is relatively easy and not too time-consuming. Google walks you through the process step by step to avoid any confusion.

Now you might be wondering; should I use Google Voice for my business?

Using Google Voice for Your Business

There are many ways you can use Google Voice for your business, whether it’s a small business or a larger enterprise. Google Voice has many various features that make it very well suited for business-related uses. Here are some ways you can use Google Voice for your business!

1. Customer Support

You can use Google Voice to conduct customer support for your business. This is excellent if you’re running a small business and don’t have a fully established customer support team. You can use Google Voice to assist your customers and attend to any of their complaints.

pixabay customer service

Source: Pixabay, Customer Service

2. Correspondence Outside Your Service Area

Phone numbers work off cell towers, and it’s pretty common to lose phone service if there’s no cell tower nearby. Since Google Voice works on a WiFi connection, you don’t have to worry about losing out on important business calls from clients or customers if you’re outside your service area.

This feature also comes in handy if you’re traveling to a different country; you won’t need to go through the hassle of getting a local phone number. You can simply use Google Voice for your correspondence.

pixabay phone correspondence

Source: Pixabay, Phone Correspondence

3. To Ensure Privacy

It is important to maintain a boundary between your personal and business-related correspondence. This is why it is advisable to use a different phone number for your work-related calls and messages.

Products like WhatsApp business offer similar services, allowing you to conduct business correspondence from your personal number. However, you can get an entirely different phone number for your business from Google Voice and make use of its many impressive capabilities for your business.

4. To Keep Record

Bookkeeping and record-keeping are some of the essential parts of running a business. Things can get lost in the mix and lead to significant mishaps within the company. With Google Voice’s voice record and download features, you can keep a record of all your correspondences.

This is especially handy when you’re talking to clients on the phone. You won’t have to take notes, you can simply record and download the call. This will save a lot of time down the line, avoiding post-production errors and fixes.

. Maintaining a Work-Life Balance

As we said, it is essential to create a boundary between personal and business matters. This also means separating your work hours from the rest of your day. With Google Voice, you can set specific working hours for your correspondence; so people contacting you can know about your availability.

This will save you significant effort having to verbally tell clients and colleagues that it’s past your work hours and you’re not available for business-related matters.

Final Takeaway

Google Voice is just one of Google’s many impressive, helpful arrays of digital software and tools. Google Voice is a Voice over Internet Protocol (VoIP) service that enables you to make and receive phone calls from multiple devices. You can also send and receive text messages, get voicemails, record and download phone calls on Google Voice.

Google Voice is an excellent and extremely helpful tool to add to your business optimization toolkit. Google Voice has many uses for business-related processes. You can use Google Voice for customer support and business correspondence in multiple locations to ensure your privacy and keep track records of your business correspondence with clients.

If you’re still asking; should I use Google Voice for business? Our answer is a resounding yes! If you haven’t tried Google Voice for Google Workspace yet, this is your sign to download the application and optimize your business correspondence!

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